Third Party iSeries Maintenance Independent AS400 Maintenance Services

The Abacus Advantage

• Cost-effective, customized support of your equipment
• Proven service-call process and diagnostic capabilities with 800 number
• On-site support at all your sites exceeding required service response levels
• Simplified billing
• Customized reporting-daily, weekly, monthly through Microsoft Navision Application
• Guaranteed service conclusion within reasonable time frame or we will contract with the manufacturer to assist in problem resolution
• Ad hoc assistance with system installations, upgrades and moves
• Scheduled preventative maintenance to avert future problems

iSeries AS400 Maintenance Packages

Gold .......... (24/7 Onsite Coverage)

• ABCS Platinum Package is offered nationwide to all major US cities. Our commitment level is 24 hours a day, 7 days a week, with a 4 hour re­sponse time.
• Service highlights include an initial consultation with your IT staff and equipment asset review. Often times a parts locker will be located on site to minimize downtime and give you instant parts availability.
• An experienced technician will be assigned to your account, so you can become familiar with the same service technicians. In addition, your assigned service technician can be available for data center moves, consultations and other ad hoc service solutions needs at an additional hourly rate.
• This package also comes with a service quality guarantee: if for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.

Silver .......... (Phone Support/ Next Day Delivery)

• ABCS Silver Package is offered anywhere in the United States and to all English speaking customers worldwide. ABCS commitment level is 24 hours a day, 7 days a week, with a next business day response time.
• Service highlights include an initial consultation with your IT staff and equipment asset review. Often times a parts locker will be located on site to minimize downtime and give you instant parts availability.
• ABCS provides an AS/400-iSeries hardware failure reporting and management application to your system. The S.W. will notify ABCS of any potential errors and issues that allow for quick analysis so we can resolve the issue remotely at a low cost.
• Hardware needs will be shipped out for delivery next business day at no additional charge.

Bronze .......... (First Aid Kit w/ Phone Support Option)

• ABCS Bronze Package is offered anywhere in the United States and to all English speaking customers worldwide.
• ABCS Bronze Package allows you to be your own service provider. We sell you a one time first aid kit of potential problem hardware (memory, disk drives, RAID controllers, etc.) with instructions on how to install and apply to your system so you can be self sufficient.
• If needed, at an additional charge, ABCS commitment level is 24 hours a day, 7 days a week, with a next business day response time.

iSeries AS400 Maintenance Example Pricing

*P10 270 with 1070/50 CPW, 2GB memory, 210 GB disk, RAID, Ethernet, Expansion, and Comm
*P10 810 with 1020 CPW, 4GB of memory, 510 disk, RAID, Ethernet, Expansion, and Comm
*P20 825 with 3600 CPW, 8GB of memory, 1052 disk, RAID, Ethernet, Expansion, and Comm